Returns, Replacements & Refund Policy

1. Hygiene & Personal Fragrance Policy

Due to hygiene, safety, and personal care nature of fine fragrances and perfume oils, bottles once unsealed, sprayed, or used cannot be returned or exchanged for reasons of scent personal preference. We encourage exploring our 30ml discovery formats before investing in full 100ml flacons.

2. Damaged in Transit, Leakage, or Incorrect Item

We stand 100% behind our product delivery. If your perfume bottle arrives cracked, broken, leaking, or you receive an incorrect scent:

1. Notify us within 48 hours of parcel delivery via WhatsApp at +91 9039557800 or email at support@zumarperfumes.com.
2. Share your order number alongside a short unboxing video or clear photographs displaying the damaged box and bottle.
3. Once verified, our team will dispatch an immediate free replacement or issue a full refund within 3-5 business days.

3. Order Cancellation

Orders can be cancelled free of charge if the cancellation request is submitted before the parcel has been picked up by the courier. Once shipped, the consignment is in transit and cannot be cancelled mid-route.

4. Refund Processing Timeline

Approved refunds are credited directly to the original payment source (UPI, Debit/Credit Card, Net Banking) within 5 to 7 business days depending on your banking provider.

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